Replying & Acknowledging #

Replying to a Letter #

When available: Your company is a receiver of the letter, you are a Document Controller, and the letter is Open.

How to Reply #

1. From the letter detail page, click "Reply".
2. You are taken to the letter creation form with the receiver pre-set to the original sender.
3. The parent letter's reference and subject are displayed for context.
4. Fill in the reply details and send.

Effect: Sending a reply automatically closes the parent letter.

Viewing the Chain #

The letter detail page shows:

• "In Response To" table: The parent letter with reference, sender, subject, and date.
• "Responses" table: All reply letters with the same fields.

In the registry, the most recent response's reference and date appear in the Response columns.

Acknowledging a Letter #

When available: The letter's purpose is "For Information", your company is a receiver, and the letter is Open.

How: From the letter detail page, click "Acknowledge" in the actions menu.

Effect: The letter's stage changes to Closed.